By using this site or engaging Brillion Studio for services, you agree to these terms. If you do not agree, please do not use the site or the services. We may update these terms, material changes will be flagged at the top of this page with a new "last updated" date.
Our services include brand strategy, website design and development, and marketing systems. The exact scope, deliverables, timeline, and fees are defined in a separate Statement of Work (SOW) signed at the start of each engagement. These site terms do not replace that SOW; the SOW governs the engagement.
You agree to use the site and our products lawfully. You may not: use them for any unlawful purpose; send spam or unsolicited bulk messages; harass, abuse, or threaten anyone; scrape or harvest data from the site or product; attempt to breach or circumvent security; or misuse any social or advertising account connected to the product. Because the product can send outbound messages (Instagram direct messages, SMS, and email) on your behalf, you must ensure any such outreach is lawful and permission-based.
Our product lets you connect third-party platforms — for example Instagram and Facebook (via Meta) and Google (Analytics, Ads, and Business Profile). When you connect a platform you also agree to that platform's own terms, and you authorize us to access that account only as you direct, solely to provide the reporting and messaging features to you. You or the platform may revoke that access at any time, and platform data may be governed or limited by the platform's own policies.
You are responsible for having the right to connect the accounts you connect to the product, and for the lawfulness of any outbound messaging (Instagram DMs, SMS, or email) sent through it — including obtaining any consent required from recipients. You will not use the product to send messages that violate applicable law or a connected platform's policies.
Invoices are due net 14 unless otherwise specified in your SOW. Late payments accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower. We reserve the right to pause work on overdue accounts and to withhold final deliverables until payment is received.
Fees for work already delivered are non-refundable except where these terms expressly state otherwise.
The Roadmap Audit is a one-time written deliverable comprising a review of your brand and market position, a review of your growth channels and funnel, and a prioritized list of quick wins for the following 30 days with an estimate of impact and effort for each. It does not include implementation, creative production, development, media buying, competitor analysis beyond three competitors you name at intake, or ongoing advisory.
Turnaround begins when we have what we need, not at payment. Delivery requires a completed intake form and any read-only access we request at intake. We deliver within two business days of receiving the last required input. If intake is not completed within 30 days of payment, we may either deliver from publicly available information or refund the fee in full and close the file.
If we deliver late, your sole and exclusive remedy is a full refund of the $995, and you keep the delivered roadmap. Otherwise the fee is non-refundable once the roadmap has been delivered. One round of clarifying questions is included; anything beyond that is quoted separately.
Start any retainer within 30 days of delivery and the $995 applies as a credit against your first invoice, for whichever tier you choose. The credit is single-use, applies to one first month, is not transferable, and is not redeemable for cash. One credit per roadmap purchased.
On final payment, deliverables produced specifically for you under an SOW are yours. We retain the right to display the work in our portfolio and case studies (with confidential details obscured if requested). Pre-existing tools, templates, and frameworks remain ours and are licensed to you for use within the deliverables.
Either party may end the engagement in writing. On termination, any connected-platform access ends immediately, and we will delete or return your data on request (see our Privacy Policy for retention timelines). Fees for work completed up to the termination date remain due under your SOW.
Our total liability for any claim arising from your use of the site or our services is limited to the fees you have paid us in the prior six months. We are not liable for indirect, incidental, or consequential damages.
These terms are governed by the laws of the State of Texas, USA. Any dispute will be resolved in the state or federal courts located in Harris County, Texas.
Reach us at info@brillionstudio.com or use the contact form on the homepage.